Forgot my Wechat password, now what?

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 1  Open password reset page

by pasting this url (https://support.wechat.com/getpassword?lang=en) in your browser or clicking on the green button below

Open Wechat reset page >

forgot wechat password 1

 

 2  Reset password via email

is the first option you’ll notice right away.

forgot wechat password 2

 

 3  Enter the email address

that’s associated with the WeChat account.

Click on Next afterwards.

forgot wechat password 2

 

 4  Confirmation

that an email was sent with instructions to reset your password.

forgot wechat password 4

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 5  Log in to your email

in order to open the email you’ve just received.

forgot wechat password 5

 

 6  Reset Wechat password

is the title of the mail you will receive now. Click on the blue link in the email.

Important: If you didn’t receive this mail, don’t forget to check your junk/spam folder (or restart the procedure from step 1 if you can’t find it)

forgot wechat password 6

 

 7  Pick a new password

Enter the new password that you want 2 times. Click on OK afterwards.

forgot wechat password 7

 

 ✓  Result

You are automatically logged in again. You have now reset your password and recovered your account.

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